🔒 Privacy Policy

1. General Information

This privacy policy describes how elektrikisolaine.lv (hereinafter referred to as "we" or "the service provider") processes your personal data that we obtain when you visit our website or contact us through any of our communication channels.

2. What Data We Collect

When you complete and submit a contact form on our website, we collect the following data:

• Name
• Telephone number
• Description of the service requested (if provided)
• The URL of the page from which the form was submitted
• Date and time of submission

We do not collect sensitive personal data such as health information, political opinions, or financial data.

3. Why We Collect Data

Your personal data is processed for the following purposes:

• To respond to your enquiry and contact you regarding the service you have requested
• To prepare a quote or provide a consultation
• To deliver a high standard of customer service

4. Legal Basis (GDPR Article 6)

The processing of your personal data is based on your freely given consent, provided when you complete and submit the contact form (GDPR Article 6(1)(a)), as well as on the necessity of processing for the performance of a contract or pre-contractual measures taken at your request (GDPR Article 6(1)(b)).

5. Data Retention

Your personal data is retained for as long as necessary to deliver the requested service and to protect our legitimate interests, but for no longer than 3 years from the date of last contact. After this period, your data is securely deleted.

6. Third-Party Sharing (Activepieces)

Your data is transmitted via the Activepieces platform (activepieces.com), which acts as a data processor, to enable the handling of contact form submissions. Activepieces processes data on our behalf and in accordance with applicable data protection regulations. We do not share your personal data with any other third parties for commercial purposes.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to erasure ("the right to be forgotten")
• The right to restriction of processing
• The right to object to processing
• The right to lodge a complaint with a supervisory authority (in Latvia — the Data State Inspectorate, www.dvi.gov.lv)

To exercise any of these rights, please contact us using the contact form on this website.

8. Cookies

Our website may use technically necessary cookies to ensure the proper functioning of the site. We do not use analytics or marketing cookies without your prior consent. Technically necessary cookies do not require consent under applicable regulations as they are essential for the website to operate correctly.

9. Contact

If you have any questions about the processing of your personal data, or if you wish to exercise any of your rights listed above, please contact us using the contact form on this website or via the email address listed in our communication channels. We will respond to all data protection enquiries within 30 days.